Please click on the specific problem you encountered below to see the solution.
1. Cloud Save
1.1 General Questions
1) How to cloud save my progress? (tap me)
2) I have changed my phone from iPhone to Android. Can I transfer my progress in the game?
3) I lost my progress. Can you help me recover it?
4) I accidentally click “Upload Progress” instead of “Retrieve Progress” and my cloud save is overwritten. Is there any way to get back my cloud save? / I accidentally click “Retrieve Progress” instead of “Upload Progress” and my local save is overwritten. Is there any way to get back my local save?1.2 Cloud Save FAQs for iOS Users
1) Nothing happens when I tap on the cloud save button.
2) My game crashes right after I click the cloud save button. Help!
3) Why does the loading take forever when I try to upload or download my progress? How can I get to the next step?
4) When I try to download my progress from the cloud, it says “Failed to retrieve your progress”.
1.3 Cloud Save FAQs for Google Play users
1) I cannot cloud save. The cat keeps running when I tap on the cloud save button or when I am on the cloud save page.
2. In-App Purchase
1) I have made an in-app purchase. But it is still locked in my game. When I tap on it, an error message pops up and says that I have already owned the item.
2) I made a purchase by accident. Can I get a refund?
3) After I have made an in-app purchase, I accidentally downloaded the cloud save and overwrote my purchase. Can I get my purchased item back?
1) My plants in Garden do not grow, and Mail Guy stops dropping by my Lobby. What happens？
2) I or my friend cannot join the game created in multiplayer mode.
3) When can we have a long-distance multiplayer mode or PVP mode?
4) How can I get the panda pet? What about a panda skin for Knight?
5) How can I get the “coming soon” skins?
6) Where’s the gift code feature for iOS?
7) How to sign up for KTPlay? How can I tell what is my KTPlay username?