๐ฏ๏ธ Abyssal Soul โ Open Beta FAQ
The Open Beta is about to begin. Here's everything you need to know before stepping into the dream.
1. Open Beta Basics ๐งช
Q: When does the Open Beta start and how long will it last?
A: The Open Beta begins on June 25, 2026 12:00 (UTC+8) and will continue until the official launch.
Q: Which regions are eligible for the Open Beta?
A: The Open Beta is available in the following regions:
United States (US), Canada (CA), Brazil (BR), United Kingdom (GB), India (IN), Singapore (SG), Malaysia (MY), Australia (AU), New Zealand (NZ), Philippines (PH), American Samoa (AS), Guam (GU), Marshall Islands (MH), Northern Mariana Islands (MP), Puerto Rico (PR), Palau (PW), and U.S. Virgin Islands (VI).
Q: Is the Open Beta available on iOS?
A: No, the Open Beta is currently exclusive to Google Play.
Q: Why can't I find the game on Google Play?
A: The Open Beta is only accessible in supported regions. If you are outside these areas, please wait for the official global release.
Q: How do I join the Open Beta?
A: Download the game directly from Google Play:
๐ https://play.google.com/store/apps/details?id=com.chillyroom.containerofsoul.gp
Q: What type of test is this? Will my progress be wiped?
A: This is a paid, limited-time, wipe Open Beta test.
Q: Can I make in-game purchases during the Open Beta?
A: Yes, in-game purchases are available during the test period.
Q: What are the minimum device requirements?
A:
- Android: Version 5.1 or above, 4GB RAM or higher, at least 1GB of available storage, 64-bit device required
- iOS: Not available for this Open Beta
Q: What network connection is required?
A: A stable connection such as Wi-Fi, 4G, or 5G is recommended for the best experience.
Q: Which languages are supported?
A: Planned supported languages include:
Simplified Chinese, Traditional Chinese, English, Portuguese, Spanish, Japanese, Korean, Russian, German, and French.
2. Account & Login ๐
Q: What login methods are supported?
A: You can log in using a ChillyRoom account.
Q: Can I use an existing ChillyRoom account?
A: Yes, existing ChillyRoom accounts are supported.
โ ๏ธ We strongly recommend binding your account properly. Uninstalling the game without secure login may result in permanent loss of progress and purchases.
3. Payments ๐ฐ
Q: I didn't receive the item I purchased. What should I do?
A: Please wait a few minutes or restart the game. If the item still hasn't arrived, contact customer support with your Google Play receipt.
Q: I accidentally purchased the wrong item. Can I get a refund?
A: Once items are delivered, they generally cannot be refunded or exchanged except in special cases. Please contact customer support with your order details.
4. Technical Support ๐ ๏ธ
If you encounter issues such as login errors, crashes, black screens, lag, or connection problems, please contact us with details and screenshots:
5. Community & Feedback ๐
Join our official Discord server for discussions and updates:
๐ https://discord.gg/CVDHk73266
For support or feedback, please contact:
๐ง info@chillyroom.games
Follow us on social media for the latest news:
- Twitter (X): https://x.com/ChillyRoom
- Instagram: https://www.instagram.com/chillyroominc/
- YouTube: https://www.youtube.com/@ChillyRoom
Thank you for your support and for joining the Open Beta.
Your feedback will help us shape the world of Abyssal Soulโwe look forward to hearing your thoughts.